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Free shipping
With every order
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14-day return policy
Hassle-free exchange
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Secure checkout process
Data protected at all times
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Genuine support
Here for you when you need us
Frequently Asked Questions
Everything you need to know about delivery, sizes, and returns. If your question isn't listed here, send us a message.
What is your delivery time?
The delivery time is currently 7 – 15 business days. We appreciate your understanding. To accommodate you, we do not charge shipping costs and cover them in full ourselves.
What should I do if I haven't received my order?
If the delivery time has passed and you have not received anything, please send an email to info@sovora-shop.com. We will check your package and respond within 24–48 hours. Please also check your spam folder.
How do I exchange or return my order?
At Sovora, your satisfaction comes first. If you are not satisfied, contact us at info@sovora-shop.com. We will find a solution. You can return the goods within 14 days.
What return conditions apply?
- The 14‑day period has not expired
- The product is in its original packaging with labels
- The product has not been used
Can I track my order?
Yes! After your order has been shipped, you will receive a tracking number. Track your package on our Track & Trace page.
How do you support customers after purchase?
Even after your purchase, our customer service is here for you. We keep you informed about your order status, offer discounts, and answer your questions. You can email us anytime at info@sovora.de.
What payment methods do you accept?
At Sovora, you can pay securely with PayPal, Klarna, credit card, or Sofort. All payments are protected by TLS encryption.
Haven't received an order confirmation? What should you do?
Send an email with your name and address to info@sovora-shop.com. We'll help you quickly.
Can I cancel my order?
If you contact us within 24 hours of placing your order (including your name, order number & cancellation reason at info@sovora-shop.com), we will cancel it free of charge. Unfortunately, cancellation is not possible later.
How quickly do I respond from customer service?
We generally reply within 24-48 hours via info@sovora.de or Facebook Messenger.
My question isn’t being answered - what now?
No problem! Contact us at info@sovora-shop.com. Our team will be happy to help.
Customer reviews
I have ordered from Sovora several times and have always been satisfied. The products are delivered quickly and are of good quality.
I am very satisfied with the quality of how everything is packaged. When I had a question about my order, I received prompt assistance.
Ordering from Sovora is always a pleasant experience. The products meet my expectations, and I am very satisfied.
For small acrylic marks, the polishing cream worked well for me
Your satisfaction is our priority!
Customer satisfaction comes first for us. Are you not satisfied with our products or service? Feel free to contact us - we are always looking for a suitable solution.
Customer Service 💬
If you have any questions or need information about our products, you can send us an email at info@sovora-shop.com. We will respond to your inquiries within 24–48 hours.
Monday to Friday: 09:00–17:00
Saturday & Sunday: Closed