Information on the right of withdrawal
You have the You have the right, within 14 days without without giving reasons from this contract. withdraw.
The withdrawal period is 14 days from the day on which you or a third party designated by you third party who is not the carrier takes possession of the goods received or has.
To exercise your to exercise the right of withdrawal, you must us
Sovora
66292 Åmål
Schweden
Email: info@sovora-shop.com
by means of an unequivocal statement (e.g. by by email) of your decision to to withdraw from the contract, inform.
To comply with the deadline for the withdrawal period, it is sufficient that you the notice of exercising the right of withdrawal before Expiry of the withdrawal period dispatch.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than within 14 days from the day on which we received notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. As we work with several international shipping centers, we will provide you with the return address applicable to your order after receiving your withdrawal notice.
The deadline is met if you dispatch the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
🌍 Note on returns For returns to our international returns center (outside the EU), the customer bears the direct shipping costs. In addition, import duties or customs fees may arise, which must also be paid by the customer. A return label is not provided. Please always send the goods with tracking (Track & Trace), as we cannot process the return without a tracking number and the customer bears the risk.
You are only liable for any loss in value of the goods if that loss in value is attributable to handling of the goods that was not necessary to inspect their condition, properties, and functionality.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to the following contracts:
Goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
Sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
Goods that may deteriorate quickly or whose expiration date would quickly pass;
Digital content that is not supplied on a physical data carrier, provided that performance of the contract has begun after the consumer has expressly agreed that performance may begin before the withdrawal period has expired and has confirmed their knowledge that they will lose their right of withdrawal.
Model withdrawal form
(If you wish to revoke the contract, please complete this form and return it.)
To:
Sovora
66292 Åmål
Sweden
Email: info@sovora-shop.com
I hereby revoke the contract I concluded for the purchase of the following goods:
Ordered on: __________
Received on: __________
Consumer's name: ____________________
Consumer's address: ____________________
Date: __________
Signature (only for notification on paper)