Shipping & Delivery – Sovora
Version 1.1 – Last updated on June 24, 2026
Dear customer,
Thank you very much for your order and for choosing Sovora!
We process and ship your order with the utmost care. Below you will find all important information about our delivery times, shipping services, and your statutory rights.
📦 Delivery time & processing
Delivery and shipping are handled by Sovora.
Every package includes a tracking number, and shipping is completely free of charge for you as the customer.
After placing your order, you have 24 hours to cancel it free of charge.
After this period, your order will be processed bindingly, and you will receive a shipping confirmation with a tracking link (depending on weekends or public holidays).
Your package will then generally be prepared for shipping within 3–5 business days, and you will receive a shipping update as soon as the package has been handed over to the delivery service.
We strive to deliver your order within 7–15 business days
(excluding weekends and public holidays). This generally corresponds to approx. 9–21 calendar days.
| Country | Delivery time |
|---|---|
| Germany | 7–15 business days (approx. 9–21 calendar days) |
| France |
7–15 business days (approx. 9–21 calendar days) |
| Austria |
7–15 business days (approx. 9–21 calendar days) |
| Switzerland |
7–15 business days (approx. 9–21 calendar days) |
| Spain |
7–15 business days (approx. 9–21 calendar days) |
| Denmark |
7–15 business days (approx. 9–21 calendar days) |
| Netherlands |
7–15 business days (approx. 9–21 calendar days) |
| Belgium |
7–15 business days (approx. 9–21 calendar days) |
| Italy |
7–15 business days (approx. 9–21 calendar days) |
| Portugal |
7–15 business days (approx. 9–21 calendar days) |
| Finland |
7–15 business days (approx. 9–21 calendar days) |
| Poland |
7–15 business days (approx. 9–21 calendar days) |
| United Kingdom |
7–15 business days (approx. 9–21 calendar days) |
| Norway |
7–15 business days (approx. 9–21 calendar days) |
⏳ Possible delays
In exceptional cases (e.g. due to high demand or transportation problems), delivery may be delayed.
If we are unable to meet the statutory maximum period of 30 days, you have the right to cancel the order free of charge and receive a full refund of the purchase price.
🚚 Shipping service & tracking
We work with reliable international shipping partners. As soon as your order has been shipped, you will receive:
-
A tracking link to track your package step by step – via our website or
https://parcelsapp.com/en/tracking/ - A shipping confirmation by email with all details and our support address for any questions
📩 Questions about your delivery? Please contact us first
Do you have questions about your order or delivery?
Please always contact us directly first at info@sovora-shop.com
👉 In most cases, we can offer a suitable solution more quickly and directly than external payment providers such as PayPal or Klarna.
Opening a case with PayPal or Klarna may unnecessarily delay the process.
🎁 Additional services
- Always free shipping—regardless of the order value
- Optional: Insured shipping for additional security at a small extra charge
- Dedicated customer service (6 days a week)—available at info@sovora-shop.com
⚖️ Your statutory right of withdrawal
In accordance with our extended returns policy, you have the right to withdraw from your order within 14 days of receipt without giving any reason.
- The customer bears the return shipping costs unless the goods are defective or were delivered incorrectly.
- You will receive a full refund of the purchase price, including any standard shipping costs paid, once we have received the returned goods in perfect condition.
You can find detailed information in our https://sovora-shop.com/pages/returpolicy
📌 Important
The delivery will be made to the address you provided when placing your order. Please check it carefully—incorrect address details may result in delays or failed deliveries.
📦 Refusing delivery upon arrival
If a package is refused upon delivery without a valid reason, this does not count as a regular return. Refusing delivery does not replace the proper exercise of the right of withdrawal.
In this case, any return shipping and processing costs incurred may be deducted from the refund amount in accordance with our General Terms and Conditions.
Would you like to exercise your right of withdrawal?
➡️ Please accept the package first and then contact us so that we can assist you properly.
Kind regards
The Sovora team
✉️ info@sovora-shop.com
🌐 https://sovora-shop.com/