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Frequently Asked Questions (FAQ)
The delivery time is currently 7–15 business days. We ask for your understanding. To accommodate you, we do not charge shipping costs and cover them entirely ourselves.
If the delivery time has passed and you have not received anything, please send an email to info@sovora-shop.com. We will check your package and respond within 24–48 hours. Please also check your spam folder.
At Sovora, your satisfaction is our top priority. If you are not satisfied, contact us at info@sovora-shop.com. We will find a solution. You can return the goods within 14 days.
- The 14-day period has not expired
- The product is in original packaging with labels
- The product was not used
Yes! After shipping, you will receive a tracking number. Track your package on our Track & Trace page.
Our customer service is here for you even after purchase. We inform you about order status, offer discounts, and answer your questions. Feel free to email us anytime at info@sovora.de.
At Sovora, you can safely pay with PayPal, Klarna, credit card, or Sofort. All payments are protected by TLS encryption.
We usually respond within 24–48 hours via info@sovora.de or Facebook Messenger.
Send an email with your name and address to info@sovora-shop.com. We will help you quickly.
If you contact us within 24 hours after ordering (name, order number & cancellation reason to info@sovora-shop.com), we will cancel free of charge. Cancellation is unfortunately not possible later.
No problem! Contact us at info@sovora-shop.com. Our team is happy to help you.
Sale Collection
"I have ordered from Sovora several times and have always been satisfied. The products are delivered quickly and are of good quality."
"I am very satisfied with the quality and how everything is packaged. When I had a question about my order, I received quick support."
"Ordering from Sovora is always a pleasant experience. The products meet my expectations and I am very satisfied."
Your satisfaction is our priority!
Customer satisfaction is our top priority. Are you not satisfied with our products or our service? Feel free to contact us — we are always looking for a suitable solution.
Customer Service 💬
If you have questions or need information about our products, you can send us an email at info@sovora-shop.com. We respond to your inquiries within 24–48 hours.
Monday to Friday: 9:00 AM–5:00 PM
Saturday & Sunday: Closed