Sovora Privacy Policy
Version 1.0 – Last updated on August 9, 2025
1. Introduction
We place great value on your privacy and handle your personal data with the utmost care.
This privacy policy explains what data we collect, why we collect it, how we use it, and what rights you have under the General Data Protection Regulation (GDPR).
This statement applies to all services and products offered through the Sovora online shop. By using our website, you agree to this privacy policy.
2. What data we collect
We only collect data necessary to provide our services:
Personal data:
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First and last name
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Address
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Email address
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Phone number
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Payment data (via our payment providers)
Usage data:
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IP address
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Browser and device information
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Click and browsing behavior on our website
3. Legal Bases for Processing
We process your personal data only if permitted under the GDPR, including:
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Consent (e.g., for the newsletter)
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Contract Fulfillment (e.g., for delivering your order)
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Legal Obligation (e.g., tax retention requirements)
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Legitimate interest (e.g., fraud prevention, marketing)
4. Purposes of Data Processing
We use your data exclusively for:
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Processing and shipping your order
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Customer service and communication
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Optimization of our website and services
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Sending newsletters and offers (only with consent)
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Legal and administrative purposes
5. Retention Period
We store your personal data only as long as necessary:
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Order and invoice data: 7 years (legal obligation)
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Customer accounts: until deletion upon request
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Newsletter data: until unsubscribed
6. Sharing with Third Parties
We do not sell or rent your data to third parties.
Data is only shared with:
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Logistics partners for delivery
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Payment providers for payment processing
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IT service providers for operating our website
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Authorities, when legally required
If data is processed outside the EU, we ensure appropriate protective measures (e.g., EU standard contractual clauses).
7. Your Rights
You have the right at any time to:
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Information about your stored data
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Correction or deletion of your data
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Revocation of your consent
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Objection to processing
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Data Portability
To exercise your rights, please contact us using the contact details below.
8. Cookies and Tracking
We use cookies and similar technologies to keep our website functional, improve your experience, and generate statistics.
You can disable cookies in your browser, but some functions may then no longer work properly.
Further information can be found in our Cookie Policy.
9. Security
We take technical and organizational measures to protect your personal data from loss, misuse, and unauthorized access.
10. Changes
We can adjust this Privacy Policy at any time. The current version can be found on our website.
11. Contact
Sovora
📧 info@sovora-shop.com
🌐 www.sovora-shop.com
If you have complaints, you can also contact the responsible Data Protection Authority.