📦 Return
Please contact our customer service before returning at info@sovora-shop.com, so that we can register your return.
The return is sent to our return center in China.
The customer bears the direct costs of the return. A return label will not be provided.
🌍 Note on returns
For returns to our international return center (outside the EU), the customer bears the direct shipping costs. Additionally, import duties or customs fees may apply, which are also the customer's responsibility. A return label will not be provided. Please always ship the goods with tracking (Track & Trace), as we cannot process the return without a tracking number and the risk lies with the customer.
Return address:
Return center
Name: Jim
Address: Room 601, Building 4, No. 69, Lisha East Road, Shatian Town, Dongguan City
Guangdong
Postcode: 523000
China
👉 Important: The address on the package is not our return address.
We recommend keeping the shipping proof until the refund is completed.
💰 Refund
The refund will be processed after receipt of the return or upon presentation of valid shipping proof.
The refund will be made using the original payment method.
⚠️ Condition of the goods
Please return the goods as completely and carefully packed as possible.
In case of excessive use beyond a normal inspection, a value deduction may be withheld.
📌 Damage on delivery
If an item arrives damaged or defective, please contact us within 48 hours of receipt by email at info@sovora-shop.com and attach corresponding photos.
Your statutory warranty rights remain unaffected.