General Terms and Conditions – Sovora

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    General Terms and Conditions

    General Terms and Conditions (GTC) – Sovora

    Article 1 – Definitions

    The following definitions apply in these terms and conditions:

    • Withdrawal period: the period within which the consumer may exercise their right of withdrawal.
    • Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the business.
    • Day: calendar day.
    • Subscription: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over a specific period.
    • Durable medium: any means that enables the consumer or business customer to store information addressed personally to them in such a way that it can be retrieved in the future and reproduced unchanged.
    • Right of withdrawal: the consumer’s option to cancel the distance contract within the withdrawal period without stating a reason.
    • Business: the natural or legal person who offers goods and/or services to consumers by distance.
    • Distance contract: an agreement whereby, within the framework of a system organized by the business for the distance selling of goods and/or services, one or more means of distance communication are used exclusively up to and including the conclusion of the agreement.
    • Means of distance communication: means that can be used to conclude a contract without the consumer and the business being in the same room at the same time.
    • General terms and conditions: these general terms and conditions of Sovora.

    Article 2 – Company details

    • Company name: Sovora
    • Trade name: Peter Hulspas
    • Registration number: 198010105057
    • VAT identification number: SE801010505701
    • Business address: 66292 Åmål, Sweden
    • Customer service email: info@sovora-shop.com
    • Website: https://sovora-shop.com/

    Article 3 – Applicability

    These general terms and conditions apply to every offer from Sovora and to every distance contract concluded between Sovora and the consumer, as well as to every order placed through  https://sovora-shop.com/ and other sales platforms.

    The customer's differing terms and conditions are not accepted unless Sovora has expressly agreed to their validity in writing.

    Before concluding a distance contract, these General Terms and Conditions are made available to the consumer. If the contract is concluded electronically, the General Terms and Conditions are provided in a format that allows them to be stored on a durable medium.

    If additional product-specific terms apply, they supplement these provisions. In the event of any conflict, the provision more favorable to the consumer shall always apply.

    Article 4 – The Offer

    The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.

    The offer contains a complete and accurate description of the products offered. Errors or obvious mistakes do not bind Sovora. Product images are a true representation, although color variations may occur for technical reasons.

    Each offer contains clear information on:

    • Price (final price in accordance with Article 6; Customers in EU countries will not incur any additional import costs. Customers in NO and CH may incur customs duties or import charges upon importation, which must be borne by the customer.)
    • Shipping costs
    • Right of withdrawal and its conditions
    • Payment, delivery, and performance terms
    • Validity period of the offer

    Article 5 – Conclusion of the Contract

    By clicking the “Buy” button, the customer submits a binding offer to purchase the goods contained in the shopping cart.

    The contract is concluded as soon as Sovora accepts the order by confirmation email.

    In the event of an electronic order, Sovora takes appropriate measures to secure data transmission.

    Article 6 – Prices and Payment

    All prices are final prices, including the applicable statutory value-added tax. Any shipping costs are shown separately during the ordering process.

    Payment is made using the payment methods offered during the ordering process (e.g., Klarna, credit card, PayPal).

    The goods remain the property of Sovora until full payment has been received.

    Price increases are permitted only if required by law. Printing or calculation errors are not binding.

    Article 7 – Delivery and Performance

    Deliveries are made to Germany, other EU countries, and selected international markets.

    The estimated delivery time is 7–15 business days (excluding weekends and public holidays), unless otherwise stated.

    Sovora is liable for loss or damage until the goods are handed over to the consumer or a designated third party.

    If an item cannot be delivered, the consumer will be informed. Substitute deliveries are only possible with the customer's consent.

    Article 7a – Refusal to accept delivery

    In the event of an unjustified refusal to accept the delivery, we reserve the right to deduct the return and processing costs actually incurred from the refund amount.

    Article 7b – Incorrect address details / reshipping

    If delivery is not possible due to incorrect or incomplete address details provided by the customer and the shipment is returned to us or must be reshipped, we reserve the right to charge the customer for the actual additional shipping costs incurred for reshipping.

    Article 8 – Right of withdrawal

    Consumers have the right to withdraw from the contract within 14 days without giving any reason.

    The withdrawal period begins on the day the customer or a third party designated by them takes possession of the goods.

    During the withdrawal period, the customer must handle the product with care and test it only to the extent necessary for inspection.

    To exercise the right of withdrawal, an unequivocal statement by email to info@sovora-shop.com. After notification, the customer has a further 14 days to return the goods.

    The return shipment is made to one of our international return centers outside the EU. Since Sovora works with several suppliers and consequently different shipping centers, we will inform the customer of the return address applicable to their order after they contact our customer service. The customer bears the return shipping costs.

    The right of withdrawal does not apply to:

    Goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.

    Sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

    Goods that can spoil quickly or whose expiration date would quickly be exceeded.

    Audio or video recordings and software in sealed packaging if the seal was removed after delivery.

    Digital content not supplied on a physical data carrier, provided that performance of the contract has begun and the consumer has expressly consented to performance beginning before the cancellation period expires and has confirmed awareness of the loss of the right of cancellation.

    Article 9 – Returns

    Returns must not be sent to the address on the packaging.

    If you exercise your right of cancellation, the goods must be returned to the international return center applicable to your order. You will receive the precise return information (address and instructions) after contacting our customer service.

    The customer must bear the return shipping costs. In addition, import duties or customs fees may arise, which must also be borne by the customer. A return label will not be provided. Please always send the goods with shipment tracking (Track & Trace), as we cannot process the return without a tracking number and the customer bears the risk.

    We recommend contacting our customer service before returning the goods so that we can provide you with the correct return address and process the return correctly and promptly.
    This does not affect the exercise of your statutory right of cancellation.
    The refund will be issued no later than 14 days after receipt of your cancellation notice; however, we may withhold the refund until we have received the goods or you have provided proof of return shipment.
    As a rule, the refund is processed more quickly.
    In the case of damaged or incomplete items, Sovora reserves the right to deduct an amount for the reduction in value.

    Article 10 – Warranty and Guarantee

    The statutory warranty rights under §§ 434 et seq. of the German Civil Code (BGB) shall apply.

    Defects must be reported in writing immediately upon discovery, insofar as this is reasonable. Statutory warranty rights remain unaffected.

    Any manufacturer warranties remain unaffected; however, Sovora accepts no liability for improper use or unauthorized modifications to the goods.

    Article 11 – Customs Duties on Returns

    For returns to our international returns center outside the EU, the customer bears the direct shipping costs. In addition, customs fees or import duties may arise, which must also be borne by the customer. Sovora has no influence over the amount of these fees. A return label will not be provided. Please always ship the goods with tracking (Track & Trace), as we cannot process the return without a tracking number and the risk lies with the customer.

    Article 12 – Liability

    Sovora shall have unlimited liability in cases of intent and gross negligence.

    In cases of ordinary negligence, Sovora shall be liable only for breaching essential contractual obligations and only for foreseeable, typical contractual damage.

    Article 13 – Ongoing Contracts: Term, Termination, and Renewal

    Contracts of indefinite duration may be terminated at any time with one month's notice.

    Fixed-term contracts end automatically when the agreed term expires. No tacit renewal takes place unless legally permitted and advantageous to the consumer.

    Article 14 – Complaints Procedure

    You may notify us of complaints regarding the performance of the contract at any time. We ask that you notify us promptly as soon as you identify a problem.
    Statutory warranty and consumer rights remain unaffected.

    Sovora will respond within 14 days. If longer processing is necessary, the customer will receive an interim notification.

    If a complaint is recognized as justified, Sovora will offer a replacement or repair.

    Article 15 – Data Protection

    Personal data is processed in accordance with the GDPR. Details can be found in the Privacy Policy at https://sovora-shop.com/pages/integritetspolicy.

    Article 16 – Disputes and Applicable Law

    The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

    For consumers in the EU, mandatory consumer protection provisions of their country of residence remain unaffected. The same applies to consumers in NO, CH, and the UK.

    Article 17 – CESOP

    Since 2024, payment service providers have been required to report certain cross-border payment data to the central CESOP system in order to prevent VAT fraud.
    This does not change anything about the ordering process for customers. Sovora is merely obliged to provide information about this regulation.

    Article 18 – Contact

    📩 Email: info@sovora-shop.com
    🏢 Address: 66292 Åmål, Sweden
    🌐 Website: https://sovora-shop.com/